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FAQs

Some frequently asked questions below. If you’re still unsure just give us a ring or send us an email. We’d be delighted to hear from you.

  • Can I upgrade my room?

    Yes we have Character Rooms and Feature Rooms which you can upgrade to starting at £25.00 per night. Each room comes with its own charm and character – be it a beautiful view of the town or an original feature delicately preserved. If you want to upgrade your room, please get in contact to check availability.

  • Do you hold rooms provisionally?

    No we take a credit card to guarantee reservations and our cancellation policy then applies.

  • When is check in/out?

    From 2pm and ideally before 11pm – but do let us know if you’ll be later than this and we’ll make sure the doors are still open.  If you would like to check in earlier than 2pm please request this in advance and we will do our best to accommodate an arrival at 11am for additional charge of £15.

    Check out is by 11am please  – a later check out may be available on request at a charge of £15 and to 2pm.

  • Do you have a room with a bath?

    All of our rooms are different –  but all have fabulous bathrooms. If you specifically want a walk in shower or a bath the best thing to do is book direct with us and we’ll be able to advise you firsthand about the facilities in the room.

  • Do you have travel cots/Z-beds available?

    Yes, we have a limited supply and there is no charge.

  • Is there disabled access?

    Yes – our accessible rooms are on the first floor with lift access.

  • What is your cancellation policy on rooms ?

    As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.

    Advance Purchase Cancellation policy - your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.

  • Are pets allowed in the rooms?

    We’re sorry but we are only able to accept working dogs in guest rooms.

  • Are dogs allowed in the bar?

    We love to welcome well-behaved owners and their dogs, but please be aware that not everyone loves your dog as much as you do. To help us keep happy customers of both 2 and 4 legged varieties please observe our simple requests:

    • Dogs are allowed in the bar area and outside areas, but not in the dining only areas
    • Please don’t let your dog jump or pester other guests, or their pets or disturb others by barking
    • Make sure your dog is clean and dry before they come into the bar area
  • What type of food is served?

    Our menus offer an array of traditional dishes that you know and love with a few signature dishes that we hope to become famous for once the doors open.

  • Do you serve breakfast?

    Served from 7:30am ’til 9:30am weekdays and 8:00am ’til 10:00am weekends and bank holidays. Full English or continental breakfast is available

  • Can I book events and family celebrations?

    Yes – private dining can be pre booked in one of our 2 rooms for small groups of up to 20 diners.

  • Is there a meeting room?

    Yes, we have two meetings rooms with capacity for 14 and 20 delegates – the larger meeting room has a built in smart TV for projection.

  • Is Wi-Fi available?

    Wi-Fi is available in all rooms and all public areas.

  • Is car parking available?

    The car park is free to residents and available on a first come, first served basis.