House of Daniel Thwaites - Safety Guide
The safety of our guests and team members is our number one priority so we have put in many measures across our properties to ensure our guests can feel confident when visiting and staying in our properties and our team members can feel confident working in them too.
To keep us all safe, we ask guests to wear face coverings in line with Government guidance.
For more information about your visit, you can download our safety guide below.
We're also proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make The Beverley Arms safe for our team and customers.
We look forward to seeing you!
Government Changes to VAT in Hospitality
We can confirm that the rate at which you booked your guestroom still stands and we would like to explain the reason for this.
The reduction in VAT is a great initiative which has been introduced to help hospitality businesses during these challenging times as per the guidance released from the Government. The full announcement can be seen here and below is a summary of the key messages:
“The government made an announcement on 8 July 2020 allowing VAT registered businesses to apply a temporary 5% reduced rate of VAT to certain supplies relating to:
- Hotel and holiday accommodation
- Admissions to certain attractions
The temporary reduced rate will apply to supplies that are made between 15 July 2020 and 12 January 2021.
These changes are being brought in as an urgent response to the coronavirus (COVID-19) pandemic to support businesses severely affected by forced closures and social distancing measures.”
After sadly being closed for three months and the increased costs we need to absorb in line with government guidance, our business has been severely affected by the pandemic. This initiative is a huge support to our business and the hospitality sector as a whole and it also enables us to bring more of our valued team members back off furlough.
We hope you understand why the rate at which you booked your guestroom still stands. We hugely value your custom and support and we are really looking forward to welcoming you. We would also like to take this opportunity to reassure you that your safety and wellbeing are at the forefront of everything we do to ensure that you have a memorable and enjoyable stay with us.
Can I upgrade my room?
Yes we have Character Rooms and Feature Rooms which you can upgrade to starting at £25.00 per night. Each room comes with its own charm and character – be it a beautiful view of the town or an original feature delicately preserved. If you want to upgrade your room, please get in contact to check availability.
Do you hold rooms provisionally?
No we take a credit card to guarantee reservations and our cancellation policy then applies.
When is check in/out?
Our check in is from 3 pm and ideally before 11 pm – but do let us know if you’ll be later than this and we’ll make sure the doors are still open. Our check out is 11 am.
Do you have a room with a bath?
All of our rooms are different – but all have fabulous bathrooms. If you specifically want a walk in shower or a bath the best thing to do is book direct with us and we’ll be able to advise you firsthand about the facilities in the room.
Do you have travel cots/Z-beds available?
Yes, we have a limited supply and there is no charge.
Is there disabled access?
Yes – our accessible rooms are on the first floor with lift access.
Are pets allowed in the rooms?
We’re sorry but we are only able to accept working dogs in guest rooms.
Are dogs allowed in the bar?
We love to welcome well-behaved owners and their dogs, but please be aware that not everyone loves your dog as much as you do. To help us keep happy customers of both 2 and 4 legged varieties please observe our simple requests:
- Dogs are allowed in the bar area and outside areas, but not in the dining only areas
- Please don’t let your dog jump or pester other guests, or their pets or disturb others by barking
- Make sure your dog is clean and dry before they come into the bar area
What type of food is served?
Our menus offer an array of traditional dishes that you know and love with a few signature dishes that we hope to become famous for once the doors open.
Do you serve breakfast?
Served from 7:30am ’til 9:30am weekdays and 8:00am ’til 10:00am weekends and bank holidays. Full English or continental breakfast is available
Can I book events and family celebrations?
Yes – private dining can be pre booked in one of our 2 rooms for small groups of up to 20 diners.
Is there a meeting room?
Yes, we have two meetings rooms with capacity for 14 and 20 delegates – the larger meeting room has a built in smart TV for projection.
Is Wi-Fi available?
Wi-Fi is available in all rooms and all public areas.
Is car parking available?
The car park is free to residents and available on a first come, first served basis.
What is your cancellation policy?
As long as you cancel your booking before 10am on the day before you’re due to arrive, there will be no charge. Bookings cancelled after 10:00am on the day before you’re due to arrive will be charged for the first night’s stay. No Shows will be charged for the first night’s stay.
What is the Advanced Purchase Cancellation Policy?
Your credit or debit card will have been charged at the time of booking, and this is a non-refundable, non-transferable amount. Should you need to cancel there will be no refund applicable.
Some frequently asked questions below. If you’re still unsure just give us a ring or send us an email. We’d be delighted to hear from you.